SHIPPING POLICY
I do offer shipping for those who are interested or that can not meet locally. I go to USPS and type your zip code in and what ever price they give me is the price that you will pay. Shipping can take anywhere from 2-7 days. Also understand when it involves shipping it will be out of my control once I have printed the label and shipped the package. I can not guarantee ANYTHING when shipping only that I have a tracking number and the package will have insurance on it as well. As we know with USPS sometimes they feel like delivering packages when they feel like it so I can NEVER guarantee a date only an estimate.
RETURN POLICY
If for some reason your package is damaged during the shipping process, I will be more than happy to make another tumbler FREE of charge upon proof with pictures showing the damage of the product as well as the box. The photos will be used to file a claim so please make sure you have plenty of pictures. Please allow 2-4 weeks for a replacement.
PAYMENT METHOD
- Credit / Debit Cards
- PayPal
- Apple Pay
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- Cash App
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I do not start a design until the item has been paid in full!
COMMUNICATION
Please provide as much detail as possible when ordering your custom tumbler. It is very helpful to me when it’s time to create your cup. I use those notes when I’m making and creating your masterpiece. If details are missing, I will choose what is best. PLEASE DO NOT leave questions in your order. I do not look at order details until I am actually making it. If you have questions please e-mail me or message me on Facebook.
After receiving your order, I will ONLY CONTACT YOU if I have any questions or concerns about your order notes. If I don’t contact you, it means your order made perfect sense, and it is in the process of being created. Proofs are never sent unless specifically requested.
I love communicating with all my customers so if you have any questions or concerns, feel free to shoot me a message! I will gladly answer all questions to ensure you get exactly what you want. 💖
Thank you!